Return & Refund Policy

We hope you love everything you order from Pink Palm Boutique! 💕 We understand, though, that sometimes an item just doesn't work out.

Returns

Eligible items may be returned within 14 days of delivery.

To be eligible for a return, items must be unworn, unwashed, unused, and in their original condition with tags attached.

To start a return, please contact Pink Palm Boutique before sending your item back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs for standard returns.

Refunds

Once your return has been received and inspected, approved refunds will be issued to your original payment method.

Please allow several business days for your bank or credit card company to process and post the refund.

Original shipping charges are nonrefundable.

Final Sale Items

Clearance and final-sale merchandise, jewelry and certain accessories, swimwear, bodysuits, and personalized or custom items are not eligible for return.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery and include photos of the item and packaging.

We'll work with you to make it right through a replacement or refund. You will not be responsible for return shipping costs if the item you received was damaged, defective, or incorrect.

Questions?

We're a small boutique and want you to feel good about shopping with us. 💗 If you have any questions or concerns about your order, please reach out to Pink Palm Boutique and we'll be happy to help.